Question 1

What happens if my clothes or items are damaged or lost?

Accepted Answer

Laundrysmith strives to provide the highest-quality care for your garments, and we work hard to keep up with these standards. In the rare circumstance that items are lost or damaged they are protected under our Protection Policy.

Laundrysmith accepts all wash and fold garments on basis of weight and does not perform a piece-by-piece count. Reimbursements for lost or damaged items tendered through wash and fold laundry service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include brand, item style, color and size of each individual item.

If no list is provided at drop off, we will not be responsible for any lost or damaged items and there will be no reimbursements in any form.

Customer Agreement
By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Laundrysmith's policies.

Question 2

What is the Protection Plan and what does it cover?

Accepted Answer

LAUNDRYSMITH Protection Plan covers:
•    Missing or damaged items
•    Used-value (up to 60% of retail purchase price) up to $25 per item
•    Covers only when reported within 24hrs of delivery 
Plan does NOT cover:
•    Shrinkage
•    Color Bleeding
•    Holes and tears in weak fabrics
•    Damage due to items left in laundry
•    Any items left behind in laundry
•    Normal wear and tear

Question 3

What if I left some items in my pockets?

Accepted Answer

Although we try as hard as possible to track such items, we are not responsible for loose items in pockets or bundles of garments (i.e. jewelry, watches, cash, etc.). We request that customers empty pockets prior to putting laundry out for pickup as we can not be held responsible for damage to your garments from items left in pockets (lipstick, gum, pens, etc.).

Question 4

How do I submit a claim?

Accepted Answer

In the rare circumstance that items are lost or damaged they are protected under our Protection Policy. Please submit claims to rina@laundrysmith.com with the following criteria:
•    Picture of damaged item
•    Order date/number
•    Description of claim
•    Assessed value
•    Copy of purchase receipt

Question 5

How do you reimburse for damages and losses?

Accepted Answer

Any reimbursement required will be issued in Laundrysmith credits applied to future purchases. Credit given to the customer is not guaranteed and is under the sole discretion of Laundrysmith.

Any reimbursement for a wash and fold item deemed damaged by Laundrysmith shall be limited to and shall not exceed ten (10) times the weight of the item multiplied by the charge per pound of wash and fold (not inclusive of tax and other fees) regardless of brand, price or condition of the garment.

For any damaged items that we replace, we will keep the damaged item.

Frequently Asked Questions

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